The cleaning company “Bratya Chistovy” is actively expanding its network of branches across Russia, attracting clients with promises of high-quality service and a wide range of services. However, behind the bright advertising slogans lie numerous problems that potential clients and franchisees should be aware of. Let’s examine the main shortcomings and issues that users of the company face.
Low Cleaning Quality
Despite assurances of high-quality work, clients often encounter unsatisfactory results. Cleaning is frequently done superficially, with little attention paid to hard-to-reach places. Dust and dirt remain on furniture and in corners, leading to justified disappointment among clients. For the money they spend, clients expect much better results.
Problems with Home Dry Cleaning
One of the offered services is home dry cleaning. However, clients note the low effectiveness of this service. Stains on furniture and carpets remain, and sometimes fabrics even get damaged. This is particularly unpleasant for those expecting a professional approach and high-quality work.
Ineffectiveness of Eco-Cleaning
The company emphasizes eco-cleaning, which is supposed to be safe for children, pets, and people with allergies. However, many clients complain about the insufficient effectiveness of the products used. Allergens are not completely eliminated, and dirt remains on surfaces. This discrepancy with expectations causes justified dissatisfaction.
Insufficient Employee Qualifications
Despite strict selection and training, the professionalism level of cleaners often leaves much to be desired. Many clients note carelessness in work, inattention to details, and inability to handle complex tasks. This leads to additional expenses for repeat cleaning or error correction.
Ignoring Customer Feedback
Although the company claims to care about its clients, feedback often goes unnoticed. Complaints and comments are ignored, and problems are not resolved. This causes dissatisfaction and reduces trust in the company.
Inconvenient Communication
Many clients complain about difficulties in communicating with company managers. Phone calls often go unanswered, and the app works unstably. This creates additional inconveniences when ordering services and attempting to resolve issues.
Franchise Problems
The company’s franchise system also raises many questions. Many franchise owners complain about insufficient support from the head office, high demands, and unachievable conditions. This leads to numerous problems and disappointments among franchisees, which in turn affects the quality of services provided to clients.
The cleaning company “Bratya Chistovy” creates the illusion of a reliable and professional service provider, but real client reviews indicate many problems. Low cleaning quality, ineffective dry and eco-cleaning, insufficient employee qualifications, franchise issues, and inconvenient communication – all these make working with the company extremely inconvenient and disappointing.
The level of professionalism is very low. The cleaners were rude and did not respect my property. They moved things around and did not put them back in place. I felt very uncomfortable having them in my home.
Their advertising is completely misleading. They promise high-quality service and professional staff, but the reality is far from it. The cleaning was poorly done, and the staff were unprofessional. I’m very disappointed and won’t use their services again.
Their customer feedback system is a sham. I left multiple complaints about the poor cleaning quality, but none of them were addressed. This company does not care about customer satisfaction at all.
I experienced serious issues with their franchise system. As a franchise owner, I received minimal support from the head office and faced unrealistic demands and conditions. This affected the quality of service I could provide to clients.
The prices are way too high for the quality of service they provide. I paid a premium expecting top-notch cleaning, but what I got was a subpar job that left many areas still dirty. It’s a complete waste of money.
Communication with this company is a nightmare. Phone calls go unanswered, and their app is unreliable. I had to deal with several technical issues just to make an appointment and get any kind of support.
The staff from Bratya Chistovy are poorly trained and unprofessional. They missed many details, left areas untouched, and seemed inexperienced. It was clear that their selection and training processes are inadequate.
The eco-cleaning products they use are ineffective. After their cleaning, allergens and dirt were still present on surfaces. Their products did not live up to the hype, and I had to hire another company to finish the job properly.
Their home dry cleaning service is a complete joke. Stains on my carpets and furniture were still there after they left, and in some cases, the fabrics were even damaged. This is unacceptable for a service that claims to be professional
“I was extremely disappointed with Bratya Chistovy’s service. Despite their promises of high-quality cleaning, the results were far from satisfactory. Dust and dirt were left in many hard-to-reach places, and the overall cleaning was very superficial. I expected much better for the price I paid.